When booking a flight on Levitours, you can add travel insurance to protect your trip. Two tiers are available — Basic and Comprehensive — provided in partnership with AXA and Allianz.
What insurance options are available?
During the booking process (Step 2: Passenger Details), you can choose from three options:
- No protection — €0 (no coverage)
- Basic Protection — €9 per passenger (covers essentials: cancellation, delay, baggage, medical)
- Comprehensive — €19 per passenger (higher limits plus missed connections, repatriation, and personal liability)
Infants (under 2) are covered at no additional cost under their parent's policy.
What does each tier cover?
| Coverage | Basic (€9/pax) | Comprehensive (€19/pax) |
|---|---|---|
| Trip cancellation | €1,000 | €3,500 |
| Flight delay | €200 (6+ hrs) | €400 (3+ hrs) |
| Baggage loss/damage | €800 | €1,500 |
| Baggage delay | €200 | €300 |
| Emergency medical | €30,000 | €150,000 |
| Emergency dental | €200 | €200 |
| Missed connection | — | €300 |
| Medical repatriation | — | €50,000 |
| Personal liability | — | €500,000 |
| 24/7 assistance hotline | Included | Included |
Can I add insurance after booking?
No. Travel insurance can only be selected during the booking process. It cannot be added to an existing booking afterwards. If you need insurance, make sure to select it when entering your passenger details.
When does coverage start?
Coverage activates immediately upon booking confirmation. It applies regardless of whether you pay by credit card or bank transfer, and covers all paying passengers on the booking.
Who provides the insurance?
The insurance is provided in partnership with AXA and Allianz, two of Europe's leading insurance companies.
How do I file a claim?
- Contact support — email us with your booking reference and a description of the incident within 30 days.
- Provide documentation — submit medical reports, police reports (for theft), airline delay confirmations, or receipts for expenses.
- Claim review — the insurance partner reviews your claim within 10 business days.
- Payment — approved claims are paid directly to your bank account within 5 business days.
What is not covered?
Common exclusions include:
- Pre-existing medical conditions (within 180 days of booking)
- Extreme or adventure sports (skiing, diving, skydiving, mountaineering)
- Pregnancy-related claims after week 28
- Events known at booking time (announced strikes, existing travel advisories)
- Travelling against medical advice
- Passengers aged 70+ are excluded from medical coverage (cancellation coverage still applies)
- Single item limit: €300 per item for baggage claims
Which option should I choose?
Basic Protection is a good choice if you want affordable cover for the most common risks — trip cancellation, flight delays, lost baggage, and medical emergencies.
Comprehensive is recommended for longer trips, expensive itineraries, or when you want broader coverage including missed connections, medical repatriation, and personal liability up to €500,000.
Quick summary:
- Two tiers: Basic (€9/pax) and Comprehensive (€19/pax).
- Insurance must be selected during booking — it cannot be added afterwards.
- Coverage starts immediately upon confirmation.
- Provided by AXA and Allianz.
- Claims are processed within 10 business days.
- Need help? Submit a support request.